You probably already interacted with a chatbot, whether you know it or not. For example, you are searching for a product via computer, and a window pops up on the screen asking whether you need help.
A computer program that simulates human dialog, allowing people to interact with digital devices like they were communicating with a real person – yes, we are talking about chatbot.
A chatbot is increasingly being used to handle simple tasks in both B2B and B2C environments.